Terms and Conditions (Retail)

TERMS AND CONDITIONS

Store Hours

We are open 7 days a week, from 10am to 6 pm.
We are also open amny weekends except for PowWows
and those times when it may be necessary to close.

We strongly recommend calling ahead if you plan on
travelling any distance to visit our store front.

During PowWow Season - April thru October -
our hours can vary greatly.
Please check the Schedule on our Website.

We can be contacted during store hours and at
all other times via e-mail at
salesinfo@micapache.com

Handcrafted Items

All of our jewelry, collectibles and gift items are hand crafted and are
one of a kind so we do not keep much stock ahead of these items.

We will endeavor to fill your order as quickly as possible but there can
be a 7-10 day delay in shipping as the item may need to be made to
fill your request.

Please feel free to use the Comment section on the order form to
make any special requests or decriptions for items. Items like the fans
or decorated skulls would be examples of items that need more input
from you.

If you are looking for a special item or something extra in the making of
one of the items we do have, please contact us to see what is possible
or available.

Custom orders are available but require a 35% deposit of the total value
of the requested work.

Terms

For pre-paid mail order (check, credit card or money order),
there will be a $3.50 surcharge for shipping and handling.

All shipping charges will be as invoiced or actual shipping cost via
U.S. Postal First Class or Priority with the goal of a
2-3 day delivery time.

SHIPPING OUTSIDE THE U.S

For those customers ordering items to be shipped outside the
United States, there will be an additional charge of approximately
25% of the total shipping charges calculated by the shopping cart.
Shipping costs vary from country to country so the actual charges
may be more or less than the 25% additional charge. You will only
be charged the actual shipping costs plus the $3.50 surcharge.
*This additional charge will be added to your bill at the
time of processing.

IMPORT RESTRICTIONS

Most of our products can be sent internationally. While we do know
what we can export, we have no way of knowing what is legal for
you to import into your country, and we reserve the right to remove
items from your order which are illegal to export. It is your
responsibility to contact your local customs or postal official to
determine which products can be legally imported. We are not
responsible for any importation fees and/or confiscated items.

CUSTOMS/IMPORT DUTIES & TAXES

Your country may have import duties or taxes that are due on your
order when you receive it. We have no way of knowing what the cost
will be, and you are responsible for these fees. If this is a concern,
please check with your local customs/postal official before ordering.
We are required by law to include a commercial invoice with all
international shipments, and we cannot reduce the dollar value on
your invoice or mark your package as ‘gift’.

COD orders will be charged the $3.50 surcharge and
a $6.00 COD handling fee. All carriers require either check
or money order upon receipt of the order.

We will ship via any other carrier at your request for the
exact shipping charges plus the $3.50 shipping surcharge.

Please remember that all carriers other than the Postal Service require
exact street addresses, a P O Box will not work for these other carriers.

Backorders

We try to keep standard items in stock at all times but this is not
always possible. If you do not want to have an item backordered,
please let us know.

WE DO NOT SUBSTITUTE ITEMS UNLESS
SPECIFICALLY REQUESTED TO DO SO.

PLEASE NOTE
If we backorder an item that you have ordered, we will charge only
ACTUAL POSTAGE. Shipping and handling charges are only
charge on the ORIGINAL ORDER, not on the backorder.

THE PRICES IN THIS CATALOG
ARE RETAIL ONLY.
We offer many of these items in QUANTITY at better prices.
Please call or e-mail us at wholesaleinfo@micapache.com

Discounts

We do have a QUANTITY (wholesale) website,
that is available upon request.

There are certain eligibility requirements that are
necessary to meet in order to receive this discount.
Further details are available upon request.

We also offer a 10% discount to organizations and group such as
Boy Scouts, Girl Scouts, 4-H, Church groups, youth groups
and tribal organizations.

Please call (603-668-1983) or e-mail us at groupdiscount@micapache.comfor info on
eligibility and details on how to get this discount.

PRICES AND AVAILABILITY OF ITEMS
ARE SUBJECT TO CHANGE
WITHOUT NOTICE.
Please bear with us as we try to get quality products
at a fair price to you.

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